Returns and Exchanges
 You may return/ exchange most new, unopened items sold and fulfilled by our online store within 30 days of delivery for a full refund. We'll also pay the return/ exchange shipping costs if the return/ exchange is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund.
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Shipping Delivery Time
We usually ship your order within 24 hours. Once your order is shipped, a delivery confirmation email will be send to you with carrier tracking number. Please feel free to access our order tracking page to track your shipment.
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Calculating Shipping Cost
Shipping costs for orders from our online store depend upon the carrier and option you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Items Requiring Special Handling
Oversized and extremely heavy products (over 75lbs.) requires a special surcharge from most carriers. The surcharge varies depending on the size and weight of the product. Our system will completed your purchase without calculating shipping charge. One of our customer support agent will contact you with amount of special shipping rate. Please note that each shipment of these items requires an adult signature upon delivery. Once your order leaves our fulfillment center, you will be contacted by the shipper within 7 business days to arrange a specific time for delivery.
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Is it safe to enter my card number online?
You can safely enter your entire credit card number via our secured server, which encrypts all submitted information. We utilize SSL and Verisign technologies to protect your purchase information.
To provide you with an additional layer of security, all credit card numbers provided to our online store are stored on a computer that is not connected to the Internet. After you type or call it in, your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.
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